Technical customer support specialist

Draugiem Group
company Vendon is a Latvian company working on development of remote control and monitoring systems for coffee and vending machines. We design and manufacture our own GSM monitoring equipment, and we develop a system where customers can keep track of their machines - whether they are able to sell products or whether they need to be refilled etc.

Every month we process tens of millions transactions, data we work with is grand so we are looking for an extra team member - Technical customer support specialist - someone who keeps a positive attitude, while taking care of the smallest details. If You like to communicate with customers and find the best solution, join our team!

Your responsibilities:

  • World class technical support for our customers;
  • Communication with customers via the best communication channel for them (e-mail, Skype, Slack, WhatsApp, etc.)
  • Updating and working with JIRA tickets;


  • To be precise and to be able to respond in a quickly manner;
  • Positive attitude;
  • Very good English skills (both written and spoken to be able to communicate with our customers);
  • Responsible personality;
  • Interest in latest technologies or a technically thinking mind;

We offer:

  • Great experience and an opportunity to go on  business trips around the world;
  • Salary from EUR 700.- to EUR 950.- gross;
  • Tools and equipment needed to perform Your daily tasks;
  • Free lunch;
  • A paid day-off on Your birthday;
  • Exciting team building events;
  • An opportunity to learn and develop while working with the best;


Apply by sending us a cover letter in English, explaining why You are the best fit for the role. Cover letter is Your first recruitment task, so make sure to include answers to questions such as:

  1. What is the main task for a customer support specialist?
  2. How Vendon can help its’ customers in their business (make sure to use all of the information available online).

We will be waiting for Your application until February 15th, 2019.

SIA Vendon (Reg.no. 40103422387)

Citas vakances