English speaking customer support specialist (remotely or in our Cesis office)

Printful is one of the largest Latvian companies in the USA aiming to provide a full range of services to anyone who wants to launch their global e-commerce business. Printful offers high-quality printing, warehousing and distributing services, as well as graphic design, photo/video, marketing and customer service for small and medium online businesses. We are on the crest of a wave, therefore we are looking for a new team member – English speaking customer support specialist!

You are expected to process about 70 e-mail and chat messages, phone calls within one business day, therefore we are looking for a positive, optimistic employee who focuses on details and who likes talking to customers while dealing with their problems.

Your duties:

  • to provide world class customer support in English;
  • to provide customers with prompt, accurate, kind and responsive replies;
  • to reply approximately to 70 interactions (e-mails, chat messages and telephone calls) within one business day;
  • to answer customer phone calls in English.

We offer:

  • A job in an international company / a workplace in Latvia;
  •  Draugiem Group employee benefits (health insurance, sports club subscription, team building activities)
  • 2 week paid training process in our cosy office;
  • A competitive salary (aprox. 1000 EUR/gross);
  • A full time remote work from:
  • Tuesday - Saturday 16: 00-24:00 (Sunday, Monday - holidays);
  • Monday - Thursday and Sunday from 16: 00-24:00 (Friday, Saturday - holidays)

Candidate must be authorized to work in Europe.

You are expected to be:

  • accurate and fast;
  • positive and optimistic;
  • having excellent knowledge of English (e-mail, chat, phone);
  • outgoing and brave;
  • responsible;
  • ready to answer phone calls in English.

Please prepare a well-considered motivation letter in English specifying your compliance with the requirements and send it to us together with your CV!

AS Printful Latvia (Reg. No. LV40203050078)

Citas vakances