Business System Administrator

Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies.

Since opening in 2013, we’ve been trusted to print 30M+ items and have grown into a team of 1,800+ employees worldwide. After seeing explosive growth in 2020, we’re proud to have become the first privately owned company with Latvian roots to achieve unicorn status (valued at over $1 billion).

Our company keeps expanding, so we’re looking for a motivated Business System Administrator who’s ready to learn, solve problems, and face exciting challenges.

As a Business System Administrator, you’ll be maintaining and improving Zendesk—our customer service system, where we receive 1,000+ tickets a day. As of now, 250+ Printful customer support specialists use Zendesk to help our customers navigate through Printful.

Your daily tasks will entail:

  • managing Zendesk administrative tasks
  • consulting and supporting our Customer Support Team on Zendesk use
  • diagnosing and solving Zendesk issues
  • suggesting and coordinating Zendesk improvements
  • testing and customizing Zendesk and performing audits to improve its use 
  • serving as the first point of contact for Zendesk issues reported by users
  • developing and implementing other customer service systems 

We expect from you: 

  • excellent written and spoken English
  • experience in CRM/ERP or customer service system administration
  • background in application configuration 
  • basic knowledge of project management processes and tools
  • strong analytical skills
  • a detail-oriented personality
  • a creative approach to solving technical issues

Experience working with Zendesk will be considered an advantage. 

What we offer: 

  • monthly salary EUR 1,800–2,000 gross, depending on work experience, education, and skills
  • all the resources and tools to perform your tasks (choose between Mac, Linux, or Windows)
  • Zendesk certification upon successful performance
  • a modern and welcoming work environment in Riga
  • flexible working hours (start your day as late as 11 a.m.)
  • free and healthy lunch at the office
  • health insurance, including a mental wellness program
  • day off on your birthday
  • gym membership
  • possibility to work abroad for a month each year
  • employee discounts for 250+ premium products 
  • room for professional growth (conferences, workshops, mentoring, coaching sessions)
  • exciting team-building events, guest lectures, and parties you’ll never forget

Printful is an equal opportunity workplace. We’re committed to diversity and inclusion in the workplace and make our hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume and a cover letter in English, showing us why you’re the right person for the job!

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We’re always looking for creative and driven minds to join our ever-growing team!

AS Printful Latvia (Reģ.nr. LV40203050078)

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