Customer Support Specialist (C2 Level English and Japanese)

Printful offers high-quality printing, warehousing and distributing services, as well as graphic design, photo/video, marketing and customer service for small and medium online businesses. 

One Customer Support team member daily processes about 70 e-mail and chat messages, as well as phone calls. Currently, we are on the crest of a wave, therefore we are looking for new team members to join team Printful!

If you are positive, detail-oriented and like helping to customers - join our Customer Support team as a Customer Support Specialist!


This a full-time remote job.

Your duties:

  • provide world-class customer support in English/Japanese;
  • provide customers with prompt, accurate, kind and responsive replies;
  • reply to approximately 70 interactions (e-mails, chat messages and telephone calls) within one business day;
  • answer customer phone calls.

Our expectations:

  • excellent command of spoken and written English and Japanese;
  • excellent language proficiency (English / Japanese);
  • helpful, responsible and precise personality;
  • positive attitude to work.

We provide a two-week long training process in our office at 6B Ojara Vaciesa Street, Riga


We offer:  

  • monthly salary starting from 1000 to 1200 euro gross, depending on work experience, education, and other skills;
  • gym membership;
  • health insurance policy;
  • a day off on your birthday;
  • a full time remote job according to the following schedule:
  1. Monday to Friday from 6.00 to 14.30 (Saturday, Sunday - off)
  2. Monday to Friday from 15.30 to 24.00 (Saturday, Sunday - off)

Please, prepare a well-considered motivation letter in English specifying your compliance with the requirements and send it to us together along with your CV!

AS Printful Latvia (Registration No. 40203050078)

Citas vakances